Browse the selections below to view support materials and troubleshooting tips. FAQs provide you with answers to frequently asked questions. The Download section provides you with firmware upgrades or device drivers and other related software. To view the User's Guide for your product check out the Documentation section. If you are having problems finding what you need, contact us.
Important: UA600EX Windows Users:
If you are having problems installing the UA600EX on your Windows computer, then please:
Insert the CD into your CD drive (or DVD) and click on Start, then My Computer. Find your CD or DVD drive and right click it, select explore or open. Find the autoload.exe file and double click it to access the CD menu.
Check to see that your CD-drive is working correctly by inserting another disk first then retry the Amped Wireless installation disk.
Insert the CD into your CD drive (or DVD) and click on the CD icon that appears on your desktop (normally on the upper right corner). Find the file titled Install Software and click it. The menu should appear.
Check to see that your CD-drive is working correctly by inserting another disk first then retry the Amped Wireless installation disk.
Double check that the USB cable is firmly connected to the adapter and scan for networks again.
Verify that the USB cable is firmly connected to your computer's USB port and try to scan for networks again.
Check that the PRIMARY USB connector is connected to your computer's USB port.
Check to see that the wireless network you are connecting to is functioning correctly. If possible, locate your wireless router and see that the wireless LED is blinking correctly. If not, check the connection and configuration of your wireless router.
(Mac Solution)You may need to activate your wireless adapter. Click the Apple icon, select System Preferences, then click on Network. Highlight the adapter titled Ethernet Adaptor (en#) for OS X 10.5 and below and click Advanced, then click Apply. For OS X 10.6, select the adapter titled 11n Adapter and click Apply. Try to scan for networks again.
(Windows Solution) The wireless adapter may be disabled. Go to the Start menu, select Control Panel. Then select Device Manager and locate the Amped Wireless adapter under the Network Adapters category. Right click the Amped Wireless adapter and check to see if it is disabled. If disabled, enable the adapter and try to scan for networks again. If there is a problem with the driver, it will also be displayed here. Check solution (f) to solve this issue.
Uninstall the software by clicking Start, then select Control Panel, then select Programs. Find the Amped Wireless program and uninstall it. Once fully uninstalled, remove the adapter from your USB port, reinstall the Amped Wireless software using the supplied instructions and try again.
Unplug the USB adapter from the USB port and plug it back in firmly. Re-scan for wireless networks.
Check that the PRIMARY cable is being used to connect to your computer.
(Mac Solution) You may need to activate your wireless adapter. Click the Apple icon, select System Preferences, then click on Network. Highlight the adapter titled Ethernet Adaptor (en#) for OS X 10.5 and below and click Advanced, then click Apply. For OS X 10.6, select the adapter titled 11n Adapter and click Apply. Try to scan for networks again.
(Windows Solution) The wireless adapter may be disabled. Go to the Start menu, select Control Panel. Then select Device Manager and locate the Amped Wireless adapter under the Network Adapters category. Right click the Amped Wireless adapter and check to see if it is disabled. If disabled, enable the adapter and try to scan for networks again. If there is a problem with the driver, it will also be displayed here. Check solution (e) to solve this issue.
Uninstall the software by clicking Start, then select Control Panel, then select Programs. Find the Amped Wireless program and uninstall it. Once fully uninstalled, remove the adapter from your USB port, reinstall the Amped Wireless software using the supplied instructions and try again.
You may have a mismatch in your SSID or your wireless security key. Double check the security key that you are using for your current wireless connection. Double check that the name of the SSID is the correct name of the network you are trying to connect to.
You may have an incorrect IP address assignment.
For Windows XP and 2000: Open the Amped Wireless Utility and go to the General tab. Click Renew IP.
For Windows 7 and Vista: Open the Windows wireless utility by clicking the wireless icon on the bottom right corner. Right click the wireless network that you are connected to and click Status. Click diagnose to allow Windows to reset your connection
For Mac OS X: Open the Amped Wireless Utility and disconnect from your current network. Wait a few moments and connect again. If this does not work, unplug the USB adapter from your Mac and plug it back in. Connect to your network again and check your Internet connection.
The wireless router that you are connecting to may have lost its internet connection. If possible, check the connection between your router and the ISP.
Log into the Web Menu for your dual-band wireless router and adjust the wireless settings. Change the wireless band to mixed mode 2.4GHz and 5GHz or 2.4GHz only.
You may be far from your wireless router. Try moving closer and checking your speeds again. Wireless speed degrades as you move further away from the wireless router.
The wireless router you are connected to may not support 802.11n speeds. Check the speed of your wireless router. Make sure it is an 802.11n router.
The wireless router may not be configured for full 802.11n speeds. Check the current wireless settings on your router to ensure that it is in 802.11n mode.
There may be many wireless users on your network. Check that your wireless network is not congested with wireless users.
Users on your wireless network may be utilizing the available bandwidth. Other users may be using data intensive applications such as media streaming, downloading large files and gaming.
If you have an original wireless adapter or Ethernet adapter that may be causing problems with your wireless connection or making your wireless connection slow. To disable it:
Windows: Click Start, then Control Panel, then Device Manager. Under Network Adapters locate your original wireless or wired adapter (not the Amped Wireless adapter). Right click the adapter and select disable.
Mac: Click on the wireless icon in the top right corner of your desktop. Select Turn AirPort Off.
You may be far from your wireless router. Try moving closer and checking your signal strength again. Wireless signal strength degrades as you move further away from the wireless router.
Try adjusting the orientation of your wireless adapter. The directional antenna may not be positioned in its optimal direction.
Your wireless environment, home or office may have objects that cause wireless interference. Obstructions such as walls, metal appliances, microwaves among other things may cause wireless signal strength to degrade. Try to use the wireless adapter and your wireless router away from these objects.
The channel of your wireless network may be congested. Change the channel of your wireless network by configuring the settings on your wireless router.
If you have an original wireless adapter or Ethernet adapter that may be causing problems with your wireless connection or making your wireless connection slow. To disable it:
Windows: Click Start, then Control Panel, then Device Manager. Under Network Adapters locate your original wireless or wired adapter (not the Amped Wireless adapter). Right click the adapter and select disable.
Mac: Click on the wireless icon in the top right corner of your desktop. Select Turn AirPort Off.
For Windows XP and 2000: Open the Amped Wireless Utility and go to the General tab. Click Renew IP.
For Windows 7 and Vista: Open the Windows wireless utility by clicking the wireless icon on the bottom right corner. Right click the wireless network that you are connected to and click Status. Click diagnose to allow Windows to reset your connection
a. If you feel that your original wireless adapter or Ethernet adapter is causing problems with your wireless connection or making your wireless connection slow you may need to disable your original adapter.
Windows: Click Start, then Control Panel, then Device Manager. Under Network Adapters locate your original wireless or wired adapter (not the Amped Wireless adapter). Right click the adapter and select disable.
Mac: Click on the wireless icon in the top right corner of your desktop. Select Turn AirPort Off.
Specifications are subject to change without notice. * Range specifications are based on performance test results. Actual performance may vary due to differences in operating environments, building materials and wireless obstructions. Wireless coverage claims are used only as a reference and are not guaranteed as each wireless network is uniquely different. Maximum wireless signal rate derived from IEEE 802.11 standard specifications. Actual data throughput may vary as a result of network conditions and environmental factors. AC1200 wireless signal speeds achieved when connecting to other 802.11ac devices.
